“us”), as a data controller, collect, use and disclose personal data, and the
steps we take to protect such personal data, provided by you or collected by us either on the
(“Website”) or when you use the services or products that we provide or may
provide in the future (“Services”).
By using Website, our Services or any other related product you signify your acceptance of this
Services and before submitting any information to us. If you do not agree with the terms of this
1. DATA WE COLLECT ABOUT YOU
Personal data, or personal information, means any information about an individual from which
that person can be identified. It does not include data where the identity has been removed
(anonymous data). We may collect, use, store and transfer different kinds of personal data about
you which we have grouped together follows:
- identity data, such as, first name, last name and date of birth;
- contact data, such as, email address, mailing address and phone number;
- financial data, such as, bank account, payment card details and billing
- transaction data, such as, details about payments to and from you and other
details of the Services you have purchased from us;
- profile data, such as, username, account number or password;
- technical data, such as, the Internet Protocol (IP) address used to connect
your computer to the Internet, your login information (if applicable), browser type and
version, time zone setting, browser plug-in types and versions, operating system and
platform, information about your visit, including the full Uniform Resource Locators (URL),
clickstream to, through and from our Website (including date and time), page response times,
download errors, length of visits to certain pages, page interaction information (such as
scrolling, clicks, and mouseovers), methods used to browse away from the page and any
information of yours related to contact our customer service team;
- usage data, such as, information you viewed or searched for and information
about how you use our Website and Services; and
- marketing and communications data, such as, your preferences in receiving
marketing from us and our third parties and your communication responses.
We also collect, use and share aggregated data such as statistical or
demographic data for any purpose. Aggregated data may be derived from your personal data but is
not considered personal data in law as this data does not directly or indirectly reveal your
identity. For example, we may aggregate your usage data to calculate the percentage of users
accessing a specific website feature. However, if we combine or connect aggregated data with
your personal data so that it can directly or indirectly identify you, we treat the combined
data as personal data which will be used in accordance with this privacy notice.
2. METHODS OF DATA COLLECTION
We use different methods to collect data from and about you including
- direct interactions. You may give us your identity, contact and financial
data by filling in forms or by corresponding with us by post, phone, email, skype and other
messenger or otherwise. This includes personal data you provide when you apply for our
Services, create an account on our Website, subscribe to our Service or publications,
request marketing to be sent to you, enter a competition, promotion or survey, or give us
some feedback, including report a problem with our Website;
- automated technologies or interactions. As you interact with our Website,
we may automatically collect technical data about your equipment, browsing actions and
patterns. We collect this personal data by using cookies, server logs and other similar
technologies. We may also receive technical data about you if you visit other websites
employing our cookies.
- third parties or publicly available sources. We may receive personal data
about you from public domain, third parties (such as, analytics providers, advertising
networks, search information providers and providers of technical, payment and delivery
services) or other websites we operate or the other services we provide.
Where we need to collect personal data by law, or under the terms of an agreement we have with
you and you fail to provide that data when requested, we may not be able to perform the
agreement we have or are trying to enter into with you, including to provide you with the
Services. In this case, we may have to cancel the Services you have with us but we will notify
you if this is the case at the time.
3. USE OF YOUR PERSONAL DATA
We will only use your personal data when the law allows us to. Most commonly, we will use your
personal data in the following circumstances:
- where we need to perform the agreement, we are about to enter into or have entered into with
- where it is necessary for our legitimate interests (or those of a third party) and your
interests and fundamental rights do not override those interests;
- where we need to comply with a legal or regulatory obligation.
Legitimate interest means the interest of our business in conducting and managing our business
to enable us to provide you with the best Services and the best and most secure experience. We
make sure we consider and balance any potential impact on you (both positive and negative) and
your rights before we process your personal data for our legitimate interests. We do not use
your personal data for activities where our interests are overridden by the impact on you
(unless we have your consent or are otherwise required or permitted to by law).
Generally we do not rely on consent as a legal basis for processing your personal data other
than in relation to sending third party direct marketing communications to you via email or text
message. You have the right to withdraw consent to marketing at any time by contacting us.
We have set out below, in a table format, a description of all the ways we plan to use your
personal data, and which of the legal bases we rely on to do so. We have also identified what
our legitimate interests are where appropriate. Note that we may process your personal data for
more than one lawful ground depending on the specific purpose for which we are using your data.
We may use your identity, contact, profile, technical and usage data to form a view on what we
think you may want or need, or what may be of interest to you. This is how we decide which
Services and offers may be relevant for you (we call this marketing). You may receive marketing
communications from us if you have requested information from us or purchased Services from us
and, in each case, you have not opted out of receiving that marketing.
You can ask us to stop sending you marketing messages at any time by following the opt-out links
on any marketing message sent to you or by contact us at any time.
We will only use your personal data for the purposes for which we collected it, unless we
reasonably consider that we need to use it for another reason and that reason is compatible with
the original purpose. If you wish to get an explanation as to how the processing for the new
purpose is compatible with the original purpose, please contact us.
5. DISCLOSURE OF YOUR PERSONAL DATA
with other companies or organizations for commercial purposes or otherwise.
We reserve the right at all times to disclose any personal data that we have collected when: (a)
permitted or required by law; or, (b) trying to protect against, prevent, investigate actual or
potential fraud, security issues, technical issues, unauthorized transactions or other
violations; or (c) trying to enforce the applicable terms of service or other agreements; or (d)
protecting against violations to the rights, property or safety of us, our users or the public
as required or permitted by applicable laws; or (e) you have given your consent to do so.
Finally, we may transfer personal data to a successor entity in connection with a corporate
merger, consolidation, partial or total sale of assets, bankruptcy, or other corporate change.
We may disclose your personal data to our contractors (who may be located outside of the
European Economic Area (“EEA”)) to process it for us, for the purposes of processing
transactions, collecting fees, identifying you, but also for improving your user experience,
performing business support functions or other related tasks, based on our instructions and in
requirements. In addition, transfers to our contractors are covered by the service agreements
with such contractors. Such contractors, with whom we may have to share your personal data for
the purposes set out above, currently include Freshdesk, FreshChat, Google
Analytics and StatCounter.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection
is afforded to it by ensuring at least one of the following safeguards is implemented:
we will only transfer your personal data to countries that have been deemed to provide an
adequate level of protection for personal data by the European Commission. For further
details, see European Commission: Adequacy of the protection of personal data in
where we use certain service providers, we may use specific contracts approved by the
European Commission which give personal data the same protection it has in Europe. For
further details, see European Commission: Model contracts for the transfer of personal
data to third countries;
where we use providers based in the US, we may transfer data to them if they are part of the
Privacy Shield which requires them to provide similar protection to personal data shared
between the Europe and the US. For further details, see European Commission: EU-US Privacy Shield.